Shipping & Returns
At Toston, we want to make sure you and your furry friends get your paws on our products as quickly as possible! Here’s everything you need to know about our shipping and returns process. 🛒✨
Shipping Information 🐶✈️
- Shipping to the USA: Enjoy fast and reliable shipping! Orders within the United States typically arrive within 3 to 5 business days. 📦🇺🇸
- International Shipping: For our international pet lovers, we’ve got you covered too! Orders outside the USA usually take 7 to 15 business days to reach your doorstep. 🌍✈️
We know waiting can be tough, but rest assured, we’re working hard to get your goodies to you as quickly as possible! 🚀
Returns & Exchanges 🐱🔄
We want you to be completely satisfied with your purchase! If for any reason you or your pet aren’t happy with your order, we offer hassle-free returns and exchanges. Here’s how it works:
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Return Window: You have 30 days from the date of purchase to return or exchange any item. Items must be in their original condition, unused, and with all tags attached.
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Easy Process: Just drop us an email at support@toston.com with your order number and details, and we’ll guide you through the return or exchange process. 📨
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Refunds: Once we receive and inspect your return, we’ll process your refund to your original payment method. Please allow a few business days for the refund to appear in your account. 💳
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Exchanges: Want to swap for a different size, color, or product? No problem! Just let us know, and we’ll arrange an exchange for you. 🔄
Questions? We’re Here to Help! 🐾💬
Have any questions about your order or need further assistance? Our friendly team is here to help! Feel free to reach out to us at support@toston.com, and we’ll get back to you as soon as possible. 🐾💌
Thank you for shopping with Toston! We’re thrilled to be a part of your pet parenting journey and can’t wait for you to enjoy your new goodies! 🎉