FAQs
Your Questions Answered! 🐾💬
Welcome to the Toston FAQ page! We know that you might have a few questions, and we’re here to help. Below are some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out—we’re just an email away at support@toston.com! 🐶💌
1. What is Toston? 🛍️
Toston is your go-to online store for high-quality products for pets and their parents. We specialize in offering a curated selection of toys, accessories, and essentials that make life with your furry friends even more enjoyable! 🐾
2. How long does shipping take? 📦✈️
- USA Orders: Delivery typically takes 3 to 5 business days.
- International Orders: Delivery usually takes 7 to 15 business days depending on your location. 🌍
3. How can I track my order? 🕵️♂️🔍
Once your order ships, we’ll send you a confirmation email with a tracking number. You can use this number to track your package’s journey to your doorstep! 📬
4. What is your return policy? 🔄🛒
We offer a 30-day return policy for all items. If you’re not satisfied with your purchase, simply contact us at support@toston.com to initiate a return or exchange. Items must be in their original condition and packaging. 🐱
5. Do you ship internationally? 🌍✈️
Yes, we do! Toston proudly ships worldwide. Just note that international shipping times may vary, typically taking between 7 to 15 business days to arrive. 🗺️
6. How do I care for the products I purchase? 🧼🐕
Each product comes with care instructions specific to its material and use. Generally, we recommend hand-washing toys and accessories to ensure their longevity. If you have specific care questions, feel free to reach out to us! 🧴✨
7. Can I change or cancel my order after it's been placed? 🚫🛒
We strive to process orders quickly, so if you need to make any changes, please contact us at support@toston.com as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been shipped, we cannot make changes or cancellations. ⏳
8. Do you offer gift cards? 🎁💳
Yes, we offer digital gift cards! They’re the perfect gift for any pet parent, allowing them to choose exactly what they need for their furry friend. You can purchase gift cards directly from our website. 🎉
9. How can I contact Toston? 📧📞
You can reach us via email at support@toston.com. We’re here to assist you with any questions, concerns, or feedback you may have. We aim to respond to all inquiries within 24 hours. 💌
10. Can I follow Toston on social media? 📱🐾
Absolutely! Join our growing community of pet lovers on Instagram, Facebook, and Twitter for the latest updates, promotions, and pet tips. We love seeing photos of your pets enjoying our products—don’t forget to tag us! 📸🐾
Thank you for choosing Toston! We’re here to make shopping for your pet fun, easy, and full of joy. 🐶🐱🎉